Change the address
- Sign in to the Creator portal.
- Click your profile at the bottom of the menu.
- Open User settings.
- Change the email address.
- Save the settings.
- Confirm the new address if you get a verification message.
- Sign out and check that you can sign in with the new address.
When you cannot make the change
Contact support from the address linked to the account. Give the current address, the address you want and the account name - but never send a password or full card details.
If you sign in with Google or another provider, changing the address alone may not change the sign-in method. The support team will confirm the right procedure.
Changing the creator’s email does not automatically change customer addresses on existing orders, or the address used in Stripe.