Download a document
- Sign in to the Customer portal.
- Open the purchase or the subscription.
- Go to the Payments and invoices tab.
- Find the transaction by date and amount.
- Click to download the invoice or the receipt.
- On a subscription, repeat this for every renewal you need.
No invoice
If you only see a receipt, invoice details were probably not given at the purchase, or the seller uses a different system to deliver documents. Reply to the transactional email or use the tab for contacting the seller.
If the details are wrong, check whether the portal offers a request to change them. If it does not, contact the seller.
Download your documents as you go, especially before closing the email account you used to buy.