A customer's payment failed - what now?

What to check

1. Open Store → Orders.
2. Search for the customer by email address.
3. Check the transaction status and the message from the payment provider.
4. If the payment was not taken, send the customer the published checkout link again.
5. Suggest a card or another available method.
6. When the bank shows a block, ask the customer to contact their bank or Stripe.

The customer should also check their balance, online limits, the card details and any approval in their banking app.

Do not mark an order as paid by hand if you cannot see a successful transaction. When a confirmation is delayed, wait a moment and check the status again.