How customers cancel (and what you control)

Set the rules

1. Open the product’s subscription variant.
2. Check the setting that lets the customer cancel the subscription.
3. If the plan has a fixed number of installments, decide whether early cancellation should be blocked.
4. Save and check the note shown under the payment button.

The customer’s path

1. The customer signs in to the Customer portal.
2. They open the right purchase or subscription.
3. They go to payments and invoices.
4. They choose to cancel and confirm the decision.

As the creator you can also open Store → Orders, pick the order and cancel the subscription immediately or at the end of the current cycle.

The rules have to be clear before the purchase. If self-service cancellation is off, tell the customer how to reach you and on what terms the plan ends.