Check the terms
- Open the purchase in the Customer portal.
- Check the schedule, the number of payments left and the end date.
- Read the information you accepted under the payment button and the seller’s terms.
- If the plan had a set number of installments, check whether it ends automatically after the last one.
- Contact the seller using the details in the email or the Customer portal.
In your message, give the order number and ask them to explain the basis for the block, or to end the plan manually if your situation calls for it. The seller decides the terms of the plan and any exception to them.
Do not block your card as a first step. That can create outstanding payments without formally ending the agreement.