Change the card
- Sign in to the Customer portal.
- Open the active subscription.
- Go to Payments and invoices.
- Choose to change or add a payment method.
- Enter the new card details in the secure form.
- Approve the change, including 3D Secure if your bank asks for it.
- Check that the new card is set for future renewals.
After a failed renewal
If you see a retry payment button, use it once the card is saved. Otherwise the system may try again on the schedule given in the email.
Never send card details to a seller or to support. Enter them only in the secure payment form in the Customer portal.