Failed renewals and subscription recovery

What happens automatically

• the customer gets an email about the failed payment,
• in the Customer portal they see the problem and can retry the payment,
• the system tells them about the next attempt,
• Stripe retries according to the schedule,
• the customer also gets a reminder about an expiring card.

What to check as the creator

1. Open Store → Orders and find the subscription.
2. Check its status and the last transaction.
3. In the Stripe dashboard, open the retry settings for subscriptions.
4. Set a sensible schedule, after 1, 3 and 5 days for example.
5. Get in touch with the customer if the retries keep failing.
6. Only end access in line with the terms of your offer.

Do not create a new subscription for the customer while the old one can still be fixed. That is an easy way to end up with double renewals.